At Clipsters we want your dog to look their best, and we want to provide the best, most professional grooming service possible for you and your special friend.
In order to provide the best, safest service for you and your dog it is important that you read our terms and conditions which outline our responsibilities and commitments.
Clipsters take the utmost care of your (and your dog’s) information. We only store the details we need to carry out our business and, with your permission, to send you appointment reminders and occasional, relevant marketing updates. Please read the terms and conditions or contact Clipsters if you have any questions or concerns.
Using Clipsters’ services
When using Clipsters dog grooming services you agree to the terms and conditions of our service as outlined in person and/or on the contact page. This includes, but is not limited to, accepting that:
Services & Costs
As a customer of Clipsters you agree to confirm that your dog is fit, healthy and vaccinated and that you will inform us of any allergies, skin conditions or other health issues. Furthermore, that Clipsters cannot be held liable or responsible for any irritation, abrasion, patchiness or hair loss due to any pre-existing skin condition or as a result of the normal dog grooming process, de-matting, thinning, stripping, clipping, shaving, or any other mishap caused by non-disclosure of the dog’s health, medical condition or behaviour. Should the dog bite or attempt to bite any person or other animal an appropriate muzzle may be used, or if deemed necessary the groomer will cease treatment. In addition to the cost of any treatment and time taken, regardless of whether the grooming could be completed or not, the customer will also be liable for the cost of any damage or expense directly caused by their dog.
Clipsters undertake any service and agree any costs in good faith. In some circumstances it may be necessary for the cost to change or to terminate a service before completion. This may be because Clipsters were not aware in advance of health issues related to a dog, or because of the dog’s behaviour during grooming (for example, becoming aggressive towards the groomer, or becoming particularly agitated or distressed). In the very unlikely event that a cost changes or service cannot be completed, the customer will be informed as soon as possible by phone call, SMS, WhatsApp etc. Every attempt will be made to contact the customer but in the event that the customer cannot confirm the change in cost/service, Clipsters will act at their discretion and in the best interest of the dog.
Clipsters will agree what dog grooming service will be provided before an appointment is confirmed. This may change on the day once the groomer has seen the dog, and with the agreement of both Clipsters and the customer. Dog grooming sessions typically last around 90-120 minutes. The customer must arrive within approximately 15 minutes of the agreed appointment time, and within 15 minutes of the agreed collection time* (although an approximate time will be given on arrival, the collection time will be confirmed by SMS, WhatsApp etc during the grooming session and with reasonable notice). Failure to do this may incur an additional charge or the cancellation of the appointment or referral to a specialist dog day care provider (which will also incur an additional charge). Clipsters will make every attempt to be flexible and will attempt to contact a customer before any charge is levied or cancellation imposed.
(* This also applies where dogs are collected and/or returned via Clipsters’ pick-up and drop-off service.)
Should you need to cancel a confirmed grooming appointment Clipsters will do their best to accommodate your request. Cancelling or re-arranging an appointment at less than 48 hours notice may incur a charge upto 100% of the agreed grooming cost. This will be payable either within 24 hours of the original appointment time, or added to the total cost the next time you book with Clipsters. This will be agreed at the time of cancellation.
Health & Wellbeing
Should a dog be found to be carrying fleas an additional £10 charge will be levied to cover the application of medicated shampoo and the cost of decontaminating the grooming area before other dogs use it. Customers will be informed of this charge but cannot request that it is not added to their bill as once an affected dog has entered the premises it must be treated and decontaminated.
Should your dog be found to have, or suspected of having any other health issue/s during their time in our care, Clipsters will inform the customer immediately. If veterinary attention is required Clipsters will inform the customer immediately and either a) take the dog to an agreed veterinary practice; b) wait for the customer to attend in person; c) take the dog to a veterinary practice of Clipsters’ choice. A dog’s wellbeing is paramount to Clipsters and we will not take any unnecessary risks. If we suspect a dog may be ill or injured we will do everything possible to ensure it is treated quickly and professionally. Clipsters’ groomer Charlotte Bates is Level 3 City & Guilds qualified, which includes training in basic canine first aid and in spotting certain health and wellbeing signs, but we are not trained in specialist veterinary or canine medicine. If a dog requires prescribed medicine, it is the owner’s responsibility to dispense it. Clipsters are not licensed to provide such a service under the Veterinary Surgeons Act 1966. Clipsters cannot be held liable for failing to spot, and therefore alerting an owner to, any underlying health conditions, illnesses, injuries or other problems. Where possible we will raise any concerns with an owner.
Clipsters are fully insured by Petplan Sanctuary.
By booking with Clipsters you agree to the terms and conditions laid out above and that will be explained to you in person during your appointment. Clipsters commit to providing a professional service as agreed with their customer. Anything written or said related to this service, including timeframe and costs, constitute a legal contract between both parties as outlined by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
Your data, security and safety
In order to make an enquiry or an appointment Clipsters require (as a minimum) name, phone and email details as well as details about your dog (name, breed, age, any health or temperament problems). Customers will also be asked to complete in person a hard copy client record card when attending the appointment. This will include important information about your dog as well as confirming contact details and terms and conditions of the appointment and service.
Clipsters comply with GDPR, the Data Protection Act 2018 and all relevant data and information legislation related to the storage of personal data of Clipsters’ customers and users of its website. Clipsters will not pass on your information to any third party without express permission. Any information Clipsters store is limited only to that relevant to Clipsters’ business. Any customer or website user can ask for their data to be removed from Clipster’s records at any time.
Clipsters will use any information we hold on a customer or their dog to ensure a better service and experience. This includes knowing the needs and requests of customers and their dog, and adapting to suit them. It may also be used to generally inform marketing, website, social media and in person interactions and other development of the Clipster business and services. Clipsters will not share any customer information with any third party without the express permission of the customer. Customers may request that Clipsters delete any information stored about them or their dog by email to email@example.com.
Credit/debit card payments are processed via iZettle and Starling Bank. Clipsters do not directly store any payment card details. If payment is taken over the phone any card details will be entered directly into a card reader and not noted in any other form. Where payment is made by bank transfer Clipsters’ bank details will be provided by email or SMS/text. Any customer details related to this transaction may be stored by Starling Bank but will not be directly stored by Clipsters. Clipsters will record the method by which a client paid but will not store the specific details.
Clipsters use all reasonable methods to ensure the security of any personal information held. This includes software and hardware security, staff training and regular audits of information and systems. Hard copy client cards are stored in a locked unit at the business address at the end of each business day. When Clipsters are required to collect or return a dog via their pick-up and drop-off service client cards may leave the registered business address. Every measure will be taken to ensure their security and no records other than those specifically required will be carried. Client information may be stored via reputable cloud computing services such as Google Drive, Dropbox or AWS.
Clipsters commit to ensuring personal information is kept complete and up to date. Any information that has not been referred to or updated for a period of 1 year plus 1 day will be deleted. Clipsters commit to removing any personal information from our records within 7 days of receiving a written request to do so. It is understood that Clipsters cannot be held liable should a customer or purported customer provide false or misleading information. A customer may ask to see what information Clipsters hold on them and/or their dog at any time.
Clipsters’ website and social media may link to third party websites, blogs etc for reference or for information purposes. This does not constitute an endorsement of any third party business or individual, their services or views. Clipsters cannot be held responsible for the content of third party websites.
If you have any concerns about Clipsters’ data policy please contact us in the first instance at firstname.lastname@example.org. Should you feel that Clipsters have been unable to satisfactorily address your concern you should contact the Information Commissioner (ico.org.uk).
Using Clipsters’ website
The Clipsters name and logo are registered trademarks. Any use without the express written permission of Clipsters is prohibited.
Clipsters welcome third parties linking to our website for means of recommendation or reference. To use any content such as but not limited to photos, video, text, logos, audio, you must contact Clipsters in advance to seek permission.
All content on this website is the protected property of Clipsters. In cases where content is reproduced on this site (for example, posting a photo taken by a third party) the copyright owner will be appropriately credited as agreed with the owner directly. This website contains material which is owned by or licensed to Clipsters. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced on this website which are not the property of, or licensed to, Clipsters or its owners are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Content on this website may change without notice. This applies to prices, services, imagery and all content related to and created by Clipsters or used with the permission of third parties. As a user you acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Clipsters are fully trained and insured and use purpose-built, professional equipment and facilities that are cleaned and maintained to the highest standards to ensure the best care for your dog. There is currently no obligation for dog groomers to be trained or licensed. Many groomers are not trained and use domestic equipment and premises to groom dogs. We believe that all groomers should have a minimum standard of training in everyday grooming techniques, use of products, handling, first aid and general care. If you agree that the best grooming for your best friend is that done by a qualified professional, contact the Pet Industry Federation.
Clipsters support and uphold the Pet Industry Federation’s code of conduct and abide by the Animal Welfare Act and its 5 Welfare Needs.